terms & conditions

Shipping Information

At  Misfits United, we strive to ensure that your orders are delivered in a timely and secure manner. We partner with Australia Post to provide reliable shipping options across Australia, offering both convenience and flexibility to suit your needs.

Shipping Methods

We offer the following shipping options for orders within Australia:

  • Standard Shipping
     Standard shipping is sent via Australia Post eParcel, with delivery typically taking between 1-7 working days. Shipping times may vary depending on the destination. Tracked shipment included.
    Free Standard Shipping is available for orders over $75.00 within Australia.

  • Express Shipping
     Express shipping is dispatched via Australia Post Express Post, with a typical delivery time of 1-3 working days. Orders placed before 11:00 AM are typically shipped the same business day (subject to availability). Express orders are prioritised, but please note that all orders are subject to high demand at certain times. Tracked shipment included.
    If you need your order urgently, please contact us for assistance.

  • Store Pickup
     If you’ve purchased items from our store (www.misfitsunited.com.au), you can opt for Store Pickup. Orders will be available for collection within 1-2 working days after your purchase.

Packaging

We take care in packaging your order securely to ensure it arrives in excellent condition. Items are wrapped with bubble wrap and sturdy boxes where needed. High-value items, such as trading cards, are protected in top-loaders for additional security.

Pre-Orders & Backorders

If your order includes a pre-order item, your entire order will be held until all items are in stock and ready to ship. If you would like in-stock items shipped sooner, we recommend placing separate orders for in-stock and pre-order items.

Shipping Costs

Shipping costs are calculated based on the weight or volumetric weight of your order, in line with the rates set by Australia Post. We ensure transparency in shipping fees, so the amount you see at checkout is exactly what you’ll pay. There are no hidden fees.

Shipping Delays

Please note that during peak trading periods, such as sales or new product launches, shipping times may be slightly longer than usual. Additionally, we follow both state and national holidays, so be sure to plan ahead if your order is time-sensitive.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or interact with www.misfitsunited.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected data as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device that may include a unique identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.

  • Log files – Track actions on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – Electronic files used to record browsing behaviour on the Site.

  • Third-party analytics tools – Such as Shopify and Google Analytics, to understand user interaction and improve the experience.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including:

  • Name

  • Billing and shipping address

  • Payment information (e.g. credit card numbers, PayPal, or other accepted payment methods)

  • Email address

  • Phone number

We refer to this as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Fulfil orders placed through the Site (e.g. processing payment, shipping, confirmations)

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Send updates or marketing communications (if you've opted in)

We use Device Information to:

  • Detect potential risk or fraud

  • Improve and optimize the Site (e.g. analysing customer browsing behaviour and performance of marketing campaigns)

  • Deliver advertising or promotional content that may be relevant to your interests

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate our store and provide our services. For example:

  • We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy

  • We use Google Analytics to understand how customers use the Site. Read more about Google’s policies here: https://www.google.com/policies/privacy/.
    You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information if required to:

  • Comply with legal obligations

  • Respond to lawful requests such as subpoenas or warrants

  • Protect our rights or those of others

DO NOT TRACK

Please note that we do not modify our data collection and usage practices when we see a "Do Not Track" signal from your browser.

DATA RETENTION

We retain your Order Information for our records unless and until you request its deletion.

MINORS

The Site is not intended for individuals under the age of 12. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations. The most current version will always be posted on this page.

Returns & Refund Policy

At Misfits United, we want you to be completely satisfied with your purchase. If something isn’t right, our team is here to help. Please review our returns policy below for online and in-store purchases.

General Returns & Refund Eligibility

We comply with all consumer rights under Australian law, as outlined by the Australian Competition & Consumer Commission (ACCC). You may be eligible for a refund, repair, or replacement if your item meets the necessary conditions.

For full details, visit the ACCC’s consumer rights guide.

If your return is approved, we’ll process your refund and notify you once it’s complete.

Change of Mind Returns

Online Orders

If you've changed your mind, you can request a refund before the item has shipped.
Once an item has been shipped, we unfortunately cannot accept change of mind returns for online orders.

In-Store Purchases

We may accept a change of mind return for in-store purchases if the following conditions are met:

  • The return is made within 30 days of the original purchase.

  • You provide valid proof of purchase (see below).

  • The item is unopened, unused, and in resalable condition, with all tags and seals intact.

Accepted Proof of Purchase:

  • Original store receipt (paper, photo, or digital)

  • Online tax invoice (order confirmations are not accepted)

  • Gift receipt or return/exchange receipt

Please note: It is your responsibility to provide proof of purchase. Team members are unable to retrieve purchase records on your behalf.

Change of Mind Refund Fees

A processing fee applies to all approved change of mind refunds. This fee reflects charges from our payment providers and varies depending on the original payment method.

In-Store Purchases:

  • Credit Card: 0%

Online Purchases:

  • Credit Card: 2%

Refund Method

Refunds will be issued to the original payment method in the same currency. Misfits United is not responsible for any currency exchange rate fluctuations.

  • Credit Card: Refunded to the same card. If the card is cancelled or expired, we will issue the refund via bank transfer.

Refund & Return Timelines

  • Returns typically arrive at our store within 2–5 business days.

  • Once received, we aim to process your return within 1–3 business days.

  • Please allow an additional 3–5 business days for your financial institution to clear the funds back to your account.

Faulty or Defective Products

If your item arrives damaged or faulty, please contact us within 30 days of receiving it. We may request photos of the defect to help resolve the issue quickly and accurately.

Please note that minor packaging imperfections or variations in handcrafted products are not considered faults.

Received the Wrong Item?

If you received an item different from what you ordered, let us know right away. We’ll work with you to correct the issue promptly.

If you have any questions or need assistance with your return, please reach out to our customer service team. We’re here to help.

Terms of Service

Effective Date: August 26, 2025

Overview

This website is operated by Misfits United. Throughout the site, the terms “we”, “us” and “our” refer to Misfits United. By visiting our website and/or purchasing products or services, you engage in our “Service” and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given consent for your minor dependents to use the site.

You must not use our services for any unlawful or unauthorised purpose. This includes violating any laws in your jurisdiction, including intellectual property laws.

Violation of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time, for any reason.

Your content (excluding payment details) may be transferred unencrypted and adapted to meet technical requirements of various networks or devices. Payment information is always encrypted during transfer.

You agree not to copy, duplicate, sell, or exploit any part of the Service or website content without written permission from us.

3. Accuracy and Timeliness of Information

The content provided on this site is for general information only. We do not guarantee it is accurate, complete, or current. Any reliance on the material is at your own risk.

We may make changes to the website content at any time, but are under no obligation to update it.

4. Modifications to the Service and Pricing

Product and service prices may change without notice.

We may modify or discontinue the Service (or parts of it) at any time without liability to you or others.

5. Products or Services

Some products or services may be available exclusively online. These may have limited quantities and are subject to our Return Policy.

We make every effort to display product colours and images accurately. However, we cannot guarantee that your screen’s display will be exact.

We reserve the right to limit the sales of our products or services to any individual, region, or jurisdiction and may discontinue any product at any time.

6. Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion. Limits may apply to purchases per person, per household, or per order.

You agree to provide current, accurate, and complete information for all purchases made through our website. You are responsible for updating your account and payment details as necessary.

7. Third-Party Tools

We may provide access to tools or services from third-party providers. These are offered “as is” and “as available” without warranties or endorsement.

Use of such tools is at your own risk, and you should review and accept the relevant third-party terms before use.

8. Third-Party Links

Our website may include links to third-party websites or services. We do not control or take responsibility for the content or practices of third-party websites.

Please review the policies and practices of any third-party sites before engaging in transactions with them.

9. User Feedback and Submissions

Any comments, suggestions, or content submitted to us—whether requested or unsolicited—may be used by Misfits United in any manner, without obligation to compensate or respond.

We reserve the right to remove content we deem inappropriate or in violation of these Terms.

You agree not to post unlawful, harmful, offensive, or misleading material, and not to impersonate others.

10. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy (link to be updated as applicable).

11. Errors and Inaccuracies

Occasionally, our site may contain errors, inaccuracies, or omissions, including in pricing or product descriptions. We reserve the right to correct such errors and to update information or cancel orders at any time without notice.

12. Prohibited Uses

You may not use the site or its content for:

  • Any unlawful activity

  • Soliciting others to engage in unlawful acts

  • Violating local, national, or international laws

  • Infringing on intellectual property

  • Harassing or discriminating against others

  • Submitting false or misleading information

  • Uploading malicious code or viruses

  • Spamming or scraping data

  • Any offensive or immoral purpose

We may terminate your access for breaching these rules.

13. Limitation of Liability

We do not guarantee uninterrupted or error-free service. You use the site at your own risk.

All products and services are provided "as is" without warranties of any kind. Misfits United, its staff, and partners are not liable for any loss or damages arising from your use of the site or services, except as required by law.

14. Indemnification

You agree to indemnify and hold harmless Misfits United and its team from any claims or demands, including legal fees, made by third parties due to your violation of these Terms or any law.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms shall remain in full force and effect.

16. Termination

You may terminate these Terms at any time by ceasing to use our services.

We may terminate your access at any time, without notice, if you violate these Terms. You remain responsible for any outstanding payments up to the date of termination.

17. Entire Agreement

These Terms, along with our Privacy Policy and any other posted policies, constitute the entire agreement between you and Misfits United. Any previous agreements or understandings are superseded.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in accordance with local law.

19. Changes to Terms

We may update these Terms at any time by posting changes on this page. It is your responsibility to check this page periodically. Continued use of the website after changes are posted constitutes acceptance of those changes.